1. Subject matter
1.1 These terms and conditions of sale govern product purchases made remotely, via computer network, from the site www.skysper.com.
1.2 The website owner is SKYPSER., with its head office at China. Email customer service: firstname.lastname@example.org Telephone: +86-20-3627 0336
2.1 www.skysper.com is a website that sells exclusively SKYSPER branded clothing.
2.2 All the products offered are explained in detail on the website, within the respective sections, divided by product category.
2.3 The visual representation of the products on the website, when available, is indicative, usually corresponds to photographic images of the products, and has the sole purpose of presenting them for sale, without any guarantee or commitment by SKYSPER. concerning the exact correspondence of the image depicted on the site with the actual product, in particular with regard to the actual size and/or color of the product.
2.4 In the event of a difference between the image and the written product description, the description of the product should be relied upon.
4. Purchase procedure
3.1 Following the outlined technical procedures, the customer may purchase the products in the electronic SKYSPER catalog, presented in detail on the website within the sections for the various product categories and described in the relevant product information contained on the site.
3.2 To purchase products, the customer must register on the website by entering his or her personal details, following the instructions provided during the registration process, and complete and submit to SKYSPER. the electronic order form available on the website, following the instructions provided. Purchase orders must be filled out clearly and completely.
3.3 The customer must place the selected products in the shopping cart. After choosing the delivery method and reviewing and agreeing to the cost of delivery, the customer may complete the purchase.
3.4 After executing the transaction, the customer will see a screen containing a summary of the purchase order, including all delivery costs, with a request for a final confirmation of the purchase.
4. Conclusion of the contract
4.1 The display of products on the site constitutes an invitation to the customer to make a binding offer to purchase. The order submitted by the customer is a contractually binding offer and implies full knowledge and acceptance of these terms and conditions.
4.2 Every time the customer enters into a purchase agreement with SKYSPER, the purchase agreement will be considered concluded when SKYSPER sends an acknowledgement of the order to the customer’s email address. This confirmation message will include an order number to be used in any subsequent communication with SKYSPER In addition to the information required by law, the message will restate any information provided by the customer, who agrees to verify its accuracy and communicate any corrections in a timely manner. Any additional costs arising from errors not reported in a timely manner will be the sole responsibility of the customer.
4.3 The customer can view each of his or her orders in the personal account area of the site, if he or she is registered, or by contacting SKYSPER Customer Service immediately after submitting the order.
4.4 The customer may at any time check the contents of concluded purchase contracts by accessing the personal account area of the site, or by calling SKYSPER Customer Service. This information will be available for 12 months from the delivery of the products.
5. Product prices
The prices of all the products are clearly indicated on the site and include VAT. Delivery costs are clearly communicated at the time of ordering. Shipment costs will vary depending on the means of delivery and payment, as well as the destination and the total amount of the order.
6. Payment methods
Payment for products purchased is made via PayPal, as specified below:
PayPal, an eBay company, offers a quick and secure payment system. Once the customer completes the order and chooses PayPal as the payment method, he or she will be redirected to the PayPal website, where the purchaser can access his or her account by entering an email address and password. After registering, the customer will be able to make payments via PayPal without having to re-enter the information, including for subsequent purchases. When the customer chooses to pay with PayPal, the purchase amount will be charged directly to the selected credit card (Visa, Visa Electron, Mastercard) or prepaid debit card (PostePay). PayPal protects the buyer’s financial information and does not transmit it. For every transaction made via this method, the customer will receive an email confirmation from PayPal. Note that the order amount is debited from the PayPal account when the order is handed over to the courier. During placement of the order on the website, a request is submitted for authorization to check the status of the customer’s PayPal account, but no charge is made. In the event that the order is cancelled, the amount will be refunded to the customer’s PayPal account.
7. Method and cost of delivery
7.1 SKYSPER undertakes to deliver the products without undue delay and in any case not later than 30 days after conclusion of the contract. The products will be delivered by DHL eCommerce, and delivery times vary depending on the destination. However, the terms specified at the time of purchase offer an approximate indication.
7.2 SKYSPER delivers to all the countries listed on the site, and deliveries are made without appointment.
7.3 SKYSPER accepts no liability of any kind to the customer in case of delay in the processing or delivery of the products covered by the purchase contracts.
7.4 The products ordered will be delivered to the address specified by the customer. When the products are transferred to the courier by SKYSPER., the customer will receive an email confirming that the order has shipped.
7.5 Deliveries are made Monday through Friday during normal business hours, excluding national holidays and business closures, in the manner specified by the courier selected by the customer. The delivery is considered completed when the product is made available to the customer at the address specified on the order form. In the event of nondelivery due to the absence of the recipient at the specified address, the courier will send the customer an email alert and attempt a new delivery in accordance with the procedures outlined in the email.
If it is again not possible to complete the delivery due to the absence of the recipient, Customer Service will attempt to contact the customer to schedule a new delivery. In the event that Customer Service is unable to contact the customer within the next 10 days, or in the event of a further failure to deliver due to the absence of the recipient, the order will be returned to SKYSPER
After 30 days from the date on which the products were returned to SKYSPER due to the inability to complete the delivery, the contract will be terminated and the purchase order canceled pursuant to Article 1456 of the Civil Code. SKYSPER will refund the amount paid by the customer, net of the cost of returning the products and the cost of storing them at the facility of the courier entrusted with the delivery.
7.6 The termination of the contract and the amount of the refund will be communicated via email. The refund amount will be credited via the payment method used by the customer for the purchase. In the event that, before the expiration of the 30 days, the customer asks for the purchased products to be delivered again, SKYSPER will proceed with a new delivery, subject to a delivery charge in addition to the cost of returning the products to SKYSPER and the cost of storage.
7.7 Upon delivery of the products by the courier designated by SKYSPER, the customer should carefully check that the number of items delivered corresponds with the number indicated in the transport document.
7.8 Any damage to the packaging and products, or a discrepancy in the number of items, packages or other information, must be immediately reported by the customer, who may contact SKYSPER through Customer Service, specifying the order to which the problem applies.
7.9 Force majeure, unavailability of means of transportation, and unforeseeable or unavoidable events that cause a delay in delivery or make deliveries difficult or impossible or cause a significant increase in the delivery costs incurred by SKYSPER give the company the right to divide, postpone or cancel the delivery, in whole or in part, or to terminate the purchase agreement. In such cases it is the responsibility of SKYSPER to provide timely and adequate notice of its decision, using the email address specified by the customer. The customer will be entitled to a refund of any money already paid and will have no further claims of any kind against SKYSPER
9. Communication and complaints
Any communication or customer complaints against SKYSPER regarding purchase contracts should be communicated through the appropriate contact form, which can be requested from Customer Service